Many customers request estimates for work before it is performed, but it is important to understand the real story behind the estimate. Because an estimate is never exact, it WILL BE either too high or too low.

What if the estimate is too high?

When given an estimate and agreeing to proceed with repair work, you have given the repair shop or workman permission to charge anything up to that price. Some companies often make up for losses on low estimates by overcharging on jobs for which estimates were quoted too high. For the repair facility, it all works out in the end; for the unfortunate customer, it does not.

What if the estimate is too low?

In this case, one of two things MUST happen:

*EITHER the repair facility cuts corners when doing the work -- the work could be done hurriedly or poorly. And if further problems are encountered during the repair, they are ignored. Problems located deep inside machinery are often sealed away for the customer to deal with later, simply to avoid angering the customer because of the estimate.

*OR the customer is charged for the actual cost of the repairs -- an amount higher than the customer expects. The customer often feels that they were overcharged for work that was legitimately performed and billed, and the shop is ridiculed even though they were honest and completed the work properly.

Having an estimate is not insurance for having
either the best or the least expensive repairs.

To eliminate confusion and prevent any controversy, Doyle's Equipment does not give estimates. To keep our costs low, we can only quote an hourly labor rate, but we would be glad to discuss possible scenarios related to your mechanical problems. Being human, we can only tell you how much the job will cost after the job is done.